For you, everything on your site makes sense.
But for customers, that’s not always the case.
And when customers feel lost, they start warming up their fingers to send you a support email.
However, there’s a way to make their lives—and yours—much easier.
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BetterDocs helps you create a beautifully designed, searchable knowledge base that gives customers answers to FAQs.
BetterDocs helps you reduce the number of support tickets by housing all your support documents in one place.
Choose from preexisting, streamlined templates and customize the colors, font, size, and more to get a style that aligns with your brand.
With advanced live search and an interactive Table of Contents, customers can find the answers they need quickly and easily, without needing to Phone-a-Friend (you).
A basic FAQ page can only get you and your customers so far.
BetterDocs allows you to showcase more detailed, complete answers to complex questions in an easy way.
Unlike a single, static answers page, BetterDocs’s interactive Table of Contents is sticky and moves with the page when you scroll, making it easy to browse multiple pages.
BetterDocs helps companies scale customer support operations faster with ready-made templates.
These templates allow you to build fully customizable knowledge bases without any coding.
An important aspect of customer support is giving customers several different ways to get answers.
BetterDocs’ Instant Answers feature lets customers quickly access the information they need.
Your customers can type in keywords and Instant Answers will find all related articles and documentation within your knowledge base.
The Instant Answers widget also gives customers the option to submit a ticket if their questions or issues aren’t resolved.
Once you build a knowledge base, it’s important to track whether it’s working as you want it to.
The integrated analytics feature helps you track the activity on your pages to see how they’re performing and use site traffic to optimize the customer experience.
Find out which help articles are working and which need to be improved to make sure you’re always providing your customers with the answers they need.
Your customers shouldn’t feel like joining Indiana Jones hunting for treasure whenever they have a question.
And your support team shouldn’t have to answer the same 8 questions all day long.
Let BetterDocs improve the support experience for you and your customers.
Get access to BetterDocs today!
P.S. Learn how to use BetterDocs like a pro by catching our training webinar replay here: Webinar Replay!
P.P.S. Want to see what the future looks like for BetterDocs? Check out their roadmap.