Guestmeter is a reputation management platform that helps businesses in the hospitality industry collect customer feedback through online review sites or multi-channel surveys.
Professionals can identify positive or negative feedback and automatically forward them to guest experience managers based on their ratings.
Enterprises can create multi-lingual, branded surveys and send them to customers via SMS, email or QR cards.
Using Guestmeter’s dashboard, managers can identify promoters or passive clients and calculate net promoter scores (NPS) using actionable analytics.
Additionally, users can invite guests to leave feedback and reviews on online sites such as TripAdvisor and Google, enhancing brand visibility across the web.
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